Job Description

Details

• $30.92/hour - $40.20/hour (2025 rates) depends on experience and qualifications
• Full-Time Regular Position, Non-Exempt
• Benefit Eligible Date of Hire
• Reports to 911 Emergency Communications Center Supervisor
• Located at Eden Prairie City Center (8080 Mitchell Road Eden Prairie, MN 55344)
• Rotating shift work of 9.5-hour days of 5 on/3 off and 4 on/4 off (must be available to work nights, weekends and holidays).

Responsibilities

The Public Safety Telecommunicator answers citizen’s call for help to fulfill the mission of the police and fire department to protect and serve.  This position is responsible for simultaneously prioritizing calls for service, determining effective resources, and responding within set policies and procedures. The primary position responsibilities and areas of impact are: 

• Answers emergency and non-emergency calls, makes sound decisions for successful emergency management, formulates a line of questioning to effectively prioritize and dispatch resources to the public.
• Ensures officer safety through accurately documenting information obtained, disseminating relevant facts, and maintaining the status of all patrol officers and firefighters while on call.
• Supports the police and fire departments in the legal process by ensuring policies and procedures are upheld and followed; tracks and queries information to maintain an accurate CAD system for future retrieval; documents hazard and location history to provide better services.
• Maintains knowledge related to laws, statutes, ordinances and resources to properly refer information to others when requested.
• Maintains full-access BCA CJIS certification and knowledge of all aspects of the CJDN (Criminal Justice Data Communications Network).
• Effectively maneuvers through several different systems to perform all facets of the position; utilizes Voiceover Internet Protocol (VOIP) telephone technology, participates in the Allied Radio Matrix for Emergency Response (ARMER), knowledgeable in accessing numerous criminal justice related databases.
• Responsible for monitoring video cameras located throughout the community.
• Liaison between the public and the various departments of the city, serving as the primary contact for various departments after hours, on weekends, and on holidays.

While these areas are the primary focus of this position, we believe strongly in teamwork and employees will be called upon to perform a variety of duties as a part of their role with the City.

Company Information

With a reputation for being on the cutting-edge of law enforcement, the Eden Prairie Police Department takes pride in using proactive strategies, community engagement and the latest technology to provide residents with outstanding, customized service.

There are approximately 108 department employees, including 74 sworn officers who respond to more than 40,000 calls for service each year.

 

We are a service organization. We take pride in what we do. We cultivate a supportive, encouraging and productive culture with a strong customer focus. We promote wellness and plan work/life balance into our goals. We value differences and foster inclusion. We achieve success by exhibiting our core values: collaboration, innovation, integrity, performance and relationships.

Experience

High school diploma or equivalent (G.E.D.) required; Associate’s degree or two-year degree preferred. Two years of customer service and/or public service experience in a fast-paced environment required. Previous Public Safety Telecommunicator experience preferred. Two years of experience demonstrating progressive abilities in the areas of switching gears/multi-tasking, immediate decision making, prioritizing information quickly, and dealing with critical/high stress incidents preferred. Basic knowledge of computer technology preferred. Extensive typing is required. Work interruptions are frequent. Frequent time spent on the phone using a headset. There is pressure associated with tasks requiring a strong sense of urgency or an immediate deadline. Most work is performed in a normal office environment. The job may involve dealing with and calming individuals who are emotionally charged over an issue or in an emergency situation. Candidates must successfully complete and pass the City’s evaluation of the pre-employment process prior to their first day of employment. Pre-employment processes for this position includes background check, pre-employment physical (audiogram) and psychological evaluation.